Terms and Conditions

1. The contract for all our transport services booking is between the customer (individual or business making the booking and paying for the service and the company).

2. The Company reserves the right to acept or decline bookings at its discretion. 

3. Pickup and drop-off locations are confirmed at the time of booking and may be adjusted by mutual agreement between the customer and the Company prior or/and during the journey.

4. Airport bookings include a waiting time allowance of 60 minutes from the flight’s landing time. Waiting beyond this period may be chargeable per 15 minute increments.

5. Non-airport bookings allow for a 30 minute grace period before waiting time charges apply. Waiting beyond this period may be chargeable per 15 minute increments.

1. If a customer fails to appear at the agreed pick-up location within 30 minutes of the scheduled pick up time, without prior communication, the booking will be treated as a no-show and the full fare will be charged.

1. Airport and short-duration bookings cancelled within 6 hours of the pickup time incur a charge equivalent to two hours at the applicable hourly rate plus VAT.

2. Full-day bookings (8+ hours) cancelled within 24 hours are fully chargeable at the applicable hourly rate plus VAT.

3. Non-airport bookings cancelled within 12 hours are subject to a full cancellation charge; cancellations between 12-24 hours incur a 50% charge.

1. All rates are inclusive of VAT unless otherwise stated.

2. Prices are subject to revision with prior notification to customers.

3. Customers must settle invoices and/or payment upon termination of service. 

4. Payments are accepted via major credit cards, debit cards, or cash in Euros.

5. Parking fees and tools are included in the service, except as otherwise stated.

6. Additional charges may apply for extra stops or route changes requested by the customer during the journey and will be communicated to the customer where reasonably possible before being incurred. 

1. Customers must ensure accurate booking details and allow sufficient time for their journeys.

2. Customers are responsible for any damage caused to the vehicle’s interior or exterior and will be charged accordingly.

3. The Company reserves the right to refuse carriage to any customer who appears under the influence of alcohol or drugs or poses a risk to the chauffeur or vehicle.

4. Smoking is strictly prohibited in all vehicles. Additional charges will apply.

1. Child seats are not provided as standard. Customers travelling with children who require a child seat by law must notify the Company in advance; additional charges may apply. The Company reserves the right to decline the booking where no such notice has been given.

1. Customers are responsible for their luggage. The Company is not liable for loss or damage to personal belongings.

2. Any lost property found in vehicles will be stored and returned as soon as possible.

3. Any costs incurred in returning lost property to the customer including postage, courier, or delivery charges shall be borne by the customer. 

1. All company vehicles are fully insured for passenger and third-party claims in accordance with Portuguese law.

2. The Company is not liable for direct or indirect losses arising from delays or journey disruptions.

3. The customer is solely responsible for obtaining adequate insurance coverage for any goods or items transported by the company.

1. The Company processes customer personal data (including names, contact details, flight information, and payment details) solely for the purpose of providing and administering the booking service, in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection laws.

2. Customer data will not be shared with third parties except where necessary to fulfil the booking (e.g. payment processing) or where required by law.

3. Customers may request access to, correction of, or deletion of their personal data by contacting the Company using the details provided below.

Any complaint regarding the service provided may be submitted to the Company’s  livro de Reclamações and the Company will endeavour to respond within 15 working days.

1. These terms are governed by the laws of Portugal, and any disputes shall be resolved within the legal jurisdiction of Portugal.